Accessibility Statement

HealthNet is committed to providing a digital experience that is accessible, usable, and inclusive for everyone.

We continually work to ensure our websites and mobile applications meet or exceed recognised accessibility standards so that all users - including those with disabilities - can interact with our services with ease and confidence.

Our Accessibility Standards

We align our digital services with the Web Content Accessibility Guidelines (WCAG) 2.1, the globally recognised standard for web accessibility.

Current Accessibility Level

  • Patient Section: Fully meets WCAG 2.1 Level AAA, the highest standard of accessibility.

  • Healthcare Professional (HCP) Section: Meets WCAG 2.1 Level AA, with selected elements designed to AAA standard.

  • Pharma Section: Meets WCAG 2.1 Level AA, with selected elements designed to AAA standard.

  • Mobile Applications: Designed to meet WCAG 2.1 Level AA.

These standards help ensure our content is perceivable, operable, understandable, and robust for a broad range of users and assistive technologies.

Our Ongoing Commitment

Accessibility is not a one off project - it is an ongoing commitment. As our platforms evolve, we continue to refine and enhance the accessibility of all digital touchpoints.

HealthNet is actively working with an independent WCAG assessment partner to:

  • evaluate areas where we exceed accessibility standards

  • identify opportunities for improvement

  • ensure continuous compliance across all digital services

This statement will be updated following each formal assessment to reflect our current status and any enhancements made.

Feedback & Support

We value feedback from our users and welcome comments on any aspect of accessibility across our website or mobile apps.

If you experience any accessibility barriers or require support, please contact us:

If you have a disability, AbilityNet offers free guidance on making your personal device easier to use.

Third Party Platforms

Our website may link to third party platforms such as Facebook, & LinkedIn, or other external websites. While we aim to ensure access to all content we create, HealthNet does not control the accessibility features or technical configuration of these third party sites.

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