Manage your homecare with the myHealthNet app. Find out more here
Safe NHS Homecare Services Delivered to Your Home
HealthNet works in partnership with the NHS to deliver your prescribed treatment safely at home. This page gives you a clear overview of how our homecare service works, what to expect, and how we support you throughout your treatment.
What Is HealthNet?
HealthNet is an NHS-approved homecare provider. We support patients by delivering medicines to their homes and arranging nursing care when required.
Our homecare services may include:
Home delivery of NHS-prescribed medicines
Nursing support at home or by video appointment
Ongoing patient support to help manage your treatment safely
What to Expect From Our Homecare Service
NHS Medicine Delivery at Home
Your medicines are delivered directly to your home or another agreed address. All deliveries are made in secure, temperature-controlled packaging to protect your treatment.
Nursing Support (If Required)
If your treatment includes nursing care, appointments may take place in your home or remotely via video call.
Patient Support When You Need It
Our Patient Support Team and Pharmacy Team are available to help with deliveries, questions, and non-medicine items linked to your treatment.
Getting Started With HealthNet
Hospital Referral
Your hospital team sends your prescription and contact details securely to HealthNet.
Welcome Message
We’ll send you your HealthNet CT number and instructions on how to book your first delivery.
Book Your First Delivery
You can book your medicine delivery using:
A secure One Time Link (OTL)
The myHealthNet App
The Patient Portal
By phone
Managing Your Medicine Deliveries
You can arrange and manage your homecare deliveries through:
myHealthNet App
Patient Portal
One Time Link (OTL)
Phone
Digital Access to Homecare Services
Most patients can manage their deliveries online using our digital tools. However, some hospitals may choose not to enable digital access for specific treatments due to:
Treatment complexity
Additional clinical support requirements
Clinical safety or data governance policies
If digital access is not enabled for your treatment, you will still receive full support. You can always manage deliveries by phone or email, and our team will assist you directly.
If you believe digital access would benefit you, please speak with your hospital team.
Before Each Homecare Delivery
Before every delivery, we will:
Check your remaining medicine stock
Confirm your delivery address
Provide a delivery time window where available
You or an authorised person aged 16 or over must be available to sign for the delivery.
Nursing Support at Home
If required, HealthNet nurses can:
Visit you in your home
Provide injection training
Deliver treatment
Offer virtual appointments via Microsoft Teams
Our Clinical Team will contact you to arrange your first nursing appointment.
Your Responsibilities as a Homecare Patient
To help keep your treatment safe and on time, please:
Be available for scheduled deliveries and nurse visits
Attend your hospital appointments
Store your medicines as advised
Tell us immediately if your contact details change
Report any issues with your medicine or device
How to Contact HealthNet
Patient Support Team
enquiries@healthnethomecare.co.uk
Nursing Team
0800 083 3060 (option 3)
nursingenquiries@healthnethomecare.co.uk
If you experience side effects, contact your hospital team or GP immediately.
Your Privacy and Personal Data
HealthNet protects your personal information at all times and follows strict data protection standards.