Your Referral – What Happens Next

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Welcome to HealthNet.

If you’ve just been referred to us by your hospital team, you may be wondering what happens now.

This page explains the next steps, how long things usually take, and what (if anything) you need to do. We’re here to make the process smooth, simple, and stress free.

What You Need to Do Now

For most patients, the answer is: nothing right now. We’ll contact you when your prescription arrives and your service is ready to begin.

You only need to contact us if:

  • Your contact details have changed

  • You think your hospital may have used the wrong contact information

  • You haven’t heard from us after more than 3 weeks since being referred

If that happens, call our Patient Support Team: 0800 083 3060

How We Will Contact You

We may get in touch by:

  • Email

  • SMS (text message)

  • WhatsApp

  • Phone call

  • The Patient Portal

  • The myHealthNet App

We’ll always introduce ourselves clearly and will never ask for bank details or payment.

You're in Safe Hands

Your care is overseen by highly trained pharmacists, nurses, and patient support advisors.

We work closely with your hospital team to make sure your treatment is safe, effective, and tailored to your needs.

Your Safety & Our Standards
A young person is holding the hands of an elderly lady.
A young person is holding the hands of an elderly lady.
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