Manage your homecare with the myHealthNet app. Find out more here
When you’re receiving treatment at home, feeling safe and well supported matters.
At HealthNet, your safety, privacy, and wellbeing are at the heart of everything we do.
This page explains how we protect you, your medicines, and your information - so you can feel confident and reassured from day one.
We Are Fully Regulated
HealthNet is monitored and regulated by national healthcare bodies across the UK.
This ensures that everything we do - from handling medicines to delivering nursing care - meets strict legal and clinical standards.
We are regulated by:
Regulation and Quality Improvement Authority (RQIA) – Northern Ireland
Medicines & Healthcare products Regulatory Agency (MHRA) – Medicine safety
Information Commissioner’s Office (ICO) – Data protection and GDPR
These regulators check that our processes are safe, effective, and always in the best interests of patients.
Your Information Is Protected
We take the security and confidentiality of your personal information extremely seriously.
What this means for you:
Your data is only accessed by people directly involved in your care
Your information is stored securely using protected systems
We follow strict NHS and GDPR data protection standards
We never share your information without a lawful reason or your consent (unless required by law for safety)
You can read more in our Privacy Policy for full transparency about how we use and protect your data.
Safe & Secure Medicine Delivery
Your medicines are delivered with the same high standards you would expect in a hospital setting.
Our delivery partners and processes ensure:
Temperature controlled transport for medicines so they always remain at the correct temperature
Tamper proof packaging with clear labelling
Trained delivery drivers who carry identification
Secure handover - medicines are never left unattended and always require a signature
Quality checks completed before every delivery leaves our pharmacy
Whether your medicine is delivered by a HealthNet driver or one of our trusted courier partners, we make sure it reaches you safely and in perfect condition.
Qualified & Experienced Nurses
If your treatment includes nursing support, you will be cared for by highly trained professionals who meet strict UK nursing standards.
Every HealthNet nurse is:
Registered with the Nursing & Midwifery Council (NMC)
Trained to NHS-equivalent Band 6 level or above
Experienced in homebased treatments, including subcutaneous injections and IV therapy
Supported by ongoing training in safeguarding, infection control, medicine safety, and digital recordkeeping
Our nurses use secure electronic systems to access your prescription and record your care.
All updates are shared with your hospital team, so your clinicians always have the information they need.
Your Safety. Our Priority.
At HealthNet, delivering high quality home care isn’t just our service - it’s our commitment.
From the moment your referral is received to every delivery and every nurse visit, we work to ensure your treatment is:
Safe
Reliable
Professional
Centred around you
If you ever have questions or concerns, our Patient Support Team is here to help.