Manage your homecare with the myHealthNet app. Find out more here
As part of our homecare service, HealthNet is required to collect and record product safety information while you are taking your medicine - and sometimes afterwards too.
This includes:
Any symptoms or events not directly related to the condition for which you are being treated.
Any problems with the delivery device or packaging (e.g., an injection pen or syringe that does not operate as expected).
These are collectively known as Adverse Events or Adverse Drug Reactions.
What should I do if I experience any side effects?
If you experience any suspected side effects from your medicine:
Report them immediately to the healthcare professional looking after you at the hospital, or your General Practitioner.
You can also report side effects directly via the government’s Yellow Card Scheme at www.mhra.gov.uk/yellowcard or through the Yellow Card app.
By reporting side effects, you help improve medicine safety for everyone.
What are product quality complaints and how do I report them?
A product quality complaint refers to any issue you identify with your medicine, which may involve:
Packaging: The box, patient information leaflet, or printed details.
Medicine itself: Appearance, consistency, or other concerns.
Delivery device: Injections, needles, syringes, pens, etc.
If you suspect a problem:
Store the medicine safely and according to its storage instructions.
Contact our Patient Support Team immediately:
Phone: 0800 083 3060
Email: enquiries@healthnethomecare.co.ukDo not dispose of the medicine or device. We will arrange collection.
Once we receive the product, it will be sent to the manufacturer for investigation. This process ensures high manufacturing standards and identifies opportunities for improvement.