New Patient?

A caregiver in a blue uniform stands behind a woman in a wheelchair.

Your safety and care are the top priorities at HealthNet.

Since 2015, we’ve been supporting thousands of patients across the UK, helping manage your medicines easier and more stress free.

Our experienced team, from nurses to patient support staff, is dedicated to providing reliable, compassionate service every step of the way.

To ensure we maintain the highest standards, we are fully regulated and hold memberships with key healthcare organisations, giving you extra confidence in the quality and safety of the care we provide.

Patient Journey

Your experience with HealthNet is designed to be simple, supportive, and convenient.

Registration

Your healthcare professional will register you and send your prescription to HealthNet.

Timeframe: It may take up to 2 weeks for the paperwork to reach us.

Welcome Email

Within 2-5 days of receiving your prescription, you’ll get a welcome email. This includes a digital welcome guide explaining everything in detail.

Book your Delivery

You’ll receive a One-Time-Link to manage your medicine delivery. You can also book via our Patient Portal, MyHealthNet App and our Patient Support team.

Tip: Book early to ensure you receive your medicine before you need it.

Delivery Notification

The evening before delivery, you’ll get an SMS / Email with a 2-hour delivery window for the next day.

Note: Some UK areas use different approved couriers that do not provide 2-hour window messages.

Delivery

Your medicine will be delivered to your chosen location by HealthNet (or approved courier).

Find out more

Signature Required: You or a designated person must sign for the parcel.

Nursing Support

If your treatment includes nursing support, a visit will be scheduled within 5 working days of delivery.

Find out more

Note: Find out more about our nurse support here.

Ongoing Care

If your service includes ongoing assessments, these will be scheduled as part of your care plan.

Find out more
HealthNet is fully regulated to ensure your medicines and care are safe, reliable, and meet the highest standards.

Regulators include:

  • Care Quality Commission (CQC)

  • General Pharmaceutical Council (GPhC)

  • Care Inspectorate

  • The Regulation and Quality Improvement Authority (RQIA)

Our professional memberships show our commitment to best practice, quality care, and working closely with the healthcare community.

Members of:

  • Medicines & Healthcare Products Regulatory Agency

  • National Pharmacy Association (NPA)

  • National Clinical Homecare Association (NCHA)

Customer Reviews

  • Two women laughing and enjoying coffee on a cozy sofa.

    HealthNet has made managing my treatment so much easier. My deliveries are always on time, and the team are kind, reassuring and genuinely care about how I’m getting on.

    Emily CarterImmunology Therapy
  • Elderly man in a wheelchair smiling at a nurse.

    From the first call, everything felt clear and straightforward. The nurses who visit my home are professional and compassionate — it’s reassuring to know I’m in safe hands.”

    Raj PatelImmunology Therapy
  • Adult kissing child's forehead as they sit on kitchen counter.

    The app and text updates help me stay organised, and the support team always respond quickly when I need help. It takes a huge weight off my mind.”

    Sarah ThompsonLong-term Treatment
A mum sitting on a rug with her two sons, one in her lap playing with a tablet.
A mum sitting on a rug with her two sons, one in her lap playing with a tablet.

Manage your treatment, deleveries and support in one secure place.

Go to myHealthNet
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