Managing Your Deliveries

Smarter, Simpler Ways to Manage Your Homecare

At HealthNet, we know your time is precious. Our new digital tools have been designed to make managing your homecare faster, easier, and more convenient - without needing to call us unless you really need to.

Whether you’re tracking a delivery, updating your details, or reordering supplies, our digital platforms put you in control.

The myHealthNet App

The myHealthNet App is free to download from the Apple App Store or Google Play Store. It’s designed to make managing your homecare quick and simple - all from your phone or tablet.

With the new and improved myHealthNet App, you can:

  • Easily update your personal details

  • Book, change, or cancel deliveries with just a few taps

  • Track your order and prescription status in real time

  • Order non-medicine items (ancillaries) such as sharps bins, wipes, and needles

Please note: You’ll need to download the new app, even if you’ve used myHealthNet before.

Read the myHealthNet App User Guide here

Learn how to:

  • Download and install the app

  • Register your account

  • Navigate and use its features effectively

HealthNet Patient Portal

Our Patient Portal offers a safe, secure way to manage your deliveries and non-medicine items (ancillaries) online.

All you need is your unique HealthNet Homecare CT Number, which we will have sent to you by email.

Through the Patient Portal, you can:

  • View upcoming deliveries and order history

  • Manage your non-medicine items and delivery preferences

  • Update your contact information

  • Access support quickly and easily

Access the Patient Portal here

One-Time Secure Link

If you prefer not to register, you can still manage your delivery using a secure one-time link sent via SMS or email.

This link allows you to:

  • Confirm or change your delivery date

  • Update your contact details

  • Track your delivery status

Need Help? Contact Patient Support

If you’d rather speak to someone or need assistance beyond what our digital tools offer, our Patient Support Team is here for you.

Phone: 0800 083 3060
Email: enquiries@healthnethomecare.co.uk

We’re available to:

  • Help with delivery issues

  • Answer questions about your medicines or ancillaries

  • Provide guidance if you’re having trouble using our digital tools

Why Choose Digital?

  • Convenience: Manage everything from your phone or computer

  • Control: Update details and track deliveries anytime

  • Speed: No waiting on hold - make changes instantly

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