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Welcome to HealthNet Homecare

Our aim is to make your life easier by taking the stress out of managing your medication, so you can focus on you. 

We believe that each patient is unique, and our service is tailored specifically to your requirements. For some patients we will simply deliver your medicine to a location of your choosing, however some patients may also require nurse training, nurse administration or even a homecare support programme.  

Naturally, HealthNet work closely with your hospital team, to ensure your medication and/care is provided to you safely and in accordance with your prescription and care plan. 

You can rest assured that as a patient of HealthNet you have a highly trained and dedicated team working on your care alongside your hospital team – This includes Nurses, Pharmacists, and our Customer Care Team.

Your treatment journey with us

You will have been referred to us by your clinician or specialist nurse following your recent hospital appointment. We know it’s a lot to take in right now, but we are here to take the pressure off and make sure your medication is delivered quickly and on time, allowing you to focus on you.  

How your service will work 

Step 1 – Registration

Sit back and relax, you do not need to do anything – Your consultant, or specialist nurse at your hospital has sent us your registration details and prescription to us. Our customer care team will then set you up on our system ready for your first delivery to be scheduled.  

Don’t worry, all your details are handled in the strictest privacy, and in-line with Data Protection and Information Governance

View Privacy Policy

Step 2 – Introduction

A member of our customer care team will contact you by telephone to introduce HealthNet and explain what happens next. They will talk you through setting up your first delivery at a time and place that is convenient for you. 

Our team of pharmacists will be working in the background with your clinician or specialist nurse to ensure your prescription is ready for your confirmed delivery date.  

If you have been referred for nurse support: Once your delivery has been booked, the clinical team will contact you to arrange the necessary nursing services that you require. 

Step 3 – Deliveries

Future deliveries will be made to you regularly according to the quantities and frequency specified on your prescription. You can schedule your upcoming delivery via the Patient Portal once prompted to, or via our Customer Care Team. We will need you to confirm your current stock of medication, in line with NHS best practice 

You will be sent a reminder the day before your delivery is due to arrive. 

Tailored nurse services and visits

Some patients require a nurse visit when they are first prescribed a medication, to show them and/or a carer how to use the product. Other patients need a nurse to visit and administer their medication each time they receive a dose. Whatever your requirements are, we will tailor our services accordingly.  

If your homecare service includes nurse visits, you will be contacted by a member of the HealthNet Nursing Team to arrange the first visit, once your first delivery has been arranged. 

Find out more about our Nurse Team

How to help us make sure your treatment goes smoothly 

In most cases medication should be taken regularly and continuously, it is important you receive it promptly – therefore there are a few things you can do to help us ensure that you receive your medication when you should: 

  • Being contactable to arrange deliveries; returning calls to the Customer Care Team if you are not available to speak at the time of contact or confirming your delivery arrangements when prompted to do so via the Patient Portal.  
  • Being contactable by the HealthNet Nursing Team; returning calls if you are not available to speak at the time of contact. 
  • Ensuring you, or an authorised recipient, are at the agreed location for the delivery at the pre-arranged time. 
  • Ensuring you are at the agreed location at the pre-arranged time for any nurse visit, virtual visit or prearranged clinical support call. 
  • Reporting any Adverse Event or product quality complaint to HealthNet. 
  • Telling HealthNet, and/or your referring hospital about any errors/problems with your medication supplies, to ensure you continue the prescribed medication at the correct dose and frequency. 
  • Not to throw away any medication or ancillaries you think may be faulty – Please store these safely until advised by HealthNet. We may ask to collect them for inspection and investigation purposes.  
  • Provide a stock check when asked to do so by the Customer Care Team 
  • Storing your medication in the appropriate place and within the correct temperature range.  
  • Informing HealthNet and/or your referring hospital of any travel plans you may have, so additional arrangements can be made when needed, to ensure you have enough medication whilst you are away.  

More details about your upcoming service can be found on our Welcome Hub.

Welcome Hub

Help and support

If you have any questions, we are here to help. You can contact us via the patient portal or via our contact us form on the Contact Us page. Alternatively, some of your questions may be answered on our Frequently Asked Questions page here.

Contact Us

Contacting the Customer Care Team

Holly

Holly is our automated chatbot that can assist with queries. This can be found in the bottom right of your screen.

08000 833 060

Call anytime between 8am-6pm

enquiries@healthnethomecare.co.uk

Email us, quoting your full name and patient ‘CT’ number and we will get back to you as soon as possible.