Making Transitions Effortless with HealthNet

Efficient Product & Provider Transitions. Seamless Patient Care.

Switching providers or moving patients to new products - such as biosimilars - can feel challenging.

Increased admin, limited resources, and concerns about patient disruption are common. That’s why we’ve redesigned our Transition Process to make it clear, efficient, and low effort for you.

Transition Switch Process

What to Expect from a Standard Transition

Step 1
Woman working as nurse with computer and documents in cabinet, checking files for examination appointment. Medical assistant looking at screen for patient information and checkup visit

Notification

The Trust informs us when to switch (e.g., from Product X to Product Y).

Step 2

Patient Registration

We register patients onto the new service - no forms required from the Trust.

Step 3
HealthNet Homecare patient portal app mock

Pre-Populated Prescriptions

Templates with dosage and frequency already filled in.

Step 4

Patient Communication

(Optional) At your request, we contact patients to explain the change and offer support.

Step 5
Person in a blue shirt typing on a keyboard at a desk, with soft lighting and a blurred background.

Prescription Renewals

Any required renewals are sent directly to the Trust.

Step 6

Coordinated Deliveries

Deliveries align with each patient’s treatment schedule

Step 7

Complete Setup by Next Delivery

If a visiting nurse is needed, we’ll arrange that too.

Result

Less admin

No delays

A smooth, stress-free switch for you and your patients

Adapting to Different Transition Scenarios

1. Internal Product Switches

When a patient is already with HealthNet and needs to switch medication:

  • If a prescription exists, we annotate it with Trust Chief Pharmacist approval—no new prescription needed.

  • If not, we provide pre-filled prescriptions or request a new one in time for the next delivery.

2. Next Delivery or Next Prescription

Transitioning patients from Product X to Product Y:

  • We pre-register patients and create prescription requests based on delivery dates or prescription expiry.

  • The Trust issues new prescriptions - activation is seamless upon receipt.

3. Change Homecare Provider and/or Medication

Unhappy with your current provider? We make switching simple:

  • We manage registration, prescription requests, and coordination.

  • The Trust closes the old account and provides a prescription for Product Y by the requested start date.

Built to Solve Real-World Challenges

Our Transition Process addresses today’s healthcare pressures - product shortages, rising demand, and resource constraints. Tested for reliability and ease, it works in practice.

Let’s Talk Transitions

If you’d like to discuss this service, speak to your HealthNet Business Development Manager today to learn how we can support your next switch - smoothly and stress-free.

Contact Us

For new enquiries, please reach us at client.services@healthnethomecare.co.uk.