Patient Welcome Guide

Woman in casual wear smiles at a healthcare worker holding a tablet, sitting together in a cozy room.

The HealthNet Patient Welcome Guide is designed to help your patients understand what to expect when they begin their homecare service.

It explains who we are, how the service works, and the support available to them throughout their treatment.

Download the full Patient Welcome Guide MISSING PDF DOWNLOAD

Who We Are

HealthNet works in partnership with the NHS to deliver treatment safely at home.

We provide:

  • Secure, temperature controlled medicine deliveries

  • Nurse support where required

  • Digital tools that help patients manage their treatment with ease

What Patients Can Expect

Safe Delivery of Medicines

Medicines are delivered directly to the patient’s home (or an agreed alternative address) in secure, temperature controlled packaging.

Nurse Visits (if required)

Visits may take place at home or via video call, depending on treatment needs.

Support When They Need It

Our Patient Support Team and Pharmacy Team are available to help with medicine enquiries, deliveries, and non medicine items.

Getting Started

1. Referral from HospitalThe hospital team sends the prescription and contact details to HealthNet.
A nurse in blue scrubs assists an elderly woman in a wheelchair, while another person reads on a couch in a cozy room.
2. Welcome MessagePatients receive their HealthNet CT number and a link to book their first delivery. tur varius.
Person with teal curly hair, wearing a striped shirt, looks at a phone in a cozy, art-adorned room.
3. Booking a DeliveryThey can book using the One Time Link (OTL), myHealthNet App, Patient Portal, or by telephone.
Elderly woman smiling as she opens a cardboard box on a couch, with a lamp and plant nearby.

Managing Deliveries

Patients can arrange deliveries through:

  • myHealthNet App

  • Patient Portal

  • One Time Link (OTL)

  • Phone

If a patient does not have access to digital tools, they will still be fully supported via phone and email.

Smiling woman receives a small brown paper bag from a delivery person at her doorstep.
Smiling woman receives a small brown paper bag from a delivery person at her doorstep.
A smiling elderly woman with short hair sits on a couch, engaging with a nurse in scrubs holding a tablet in a cozy living room.
A smiling elderly woman with short hair sits on a couch, engaging with a nurse in scrubs holding a tablet in a cozy living room.

Before Each Delivery

We will always:

  • Check remaining medicine stock

  • Confirm delivery address

  • Provide a delivery window (where available)

An authorised person aged 16+ must sign for the delivery.

Nursing Support (If Required)

Our nurses can:

  • Visit patients at home

  • Provide injection training

  • Deliver treatment

  • Offer virtual appointments via Microsoft Teams

The Clinical Team will contact patients directly to arrange their first appointment.

A nurse in blue scrubs talks and smiles with an elderly man holding a cane. They appear to be having a friendly conversation.
A nurse in blue scrubs talks and smiles with an elderly man holding a cane. They appear to be having a friendly conversation.
Woman and toddler sitting on a bed, engaging in a drawing activity with coloring pencils and a sketchbook, against a white brick wall.
Woman and toddler sitting on a bed, engaging in a drawing activity with coloring pencils and a sketchbook, against a white brick wall.

Patient Responsibilities

To help keep treatment safe and on schedule, patients should:

  • Be available for delivery and nurse appointments

  • Attend hospital appointments

  • Store medicines correctly

  • Notify us of any changes to their details

  • Report any issues with medicines or devices

How Patients Can Get Help

Patient Support Team: 0800 083 3060
Email: enquiries@healthnethomecare.co.uk

Nursing Team: 0800 083 3060 (Option 3)
Email: nursingenquiries@healthnethomecare.co.uk

For side effects or urgent clinical concerns, patients should contact their hospital team or GP immediately.

Privacy and Data Protection

We take the protection of patient data extremely seriously.

See HealthNet’s full privacy notice