Clinical Homecare: A Guide for Healthcare Professionals

A smiling nurse in blue scrubs high-fives a young girl, with a seated woman nearby, in a warmly lit room with plants.

Clinical Homecare: A Guide for Healthcare Professionals

Supporting you to explain clinical homecare clearly and confidently to your patients.

What Is Clinical Homecare?

Clinical homecare enables patients to receive elements of their prescribed treatment, care, or medicines at home. Delivered by trained professionals and supported with digital tools, it offers convenience, continuity, and high quality care.

Many stable patients can safely receive treatment outside the hospital environment without compromising clinical outcomes.

Why Clinical Homecare Matters

Benefits for the NHS

Clinical homecare supports NHS capacity and efficiency by:

  • Reducing pressure on hospital services, including outpatient clinics

  • Supporting NHS long-term plans by shifting appropriate care closer to home

  • Reducing emergency attendances and unnecessary travel

  • Improving capacity and workflow for clinical teams

In a climate of rising demand and workforce pressures, clinical homecare helps hospitals focus resources on patients who need them most while maintaining continuity of care.

Benefits for Patients

Clinical homecare offers a personalised and flexible alternative to hospital-based care. Patients can expect:

  • More convenient treatment delivered at home or virtually

  • Less disruption to daily life and reduced travel burden

  • Greater independence supported by digital tools and flexible scheduling

  • Reassurance through nurse visits, virtual consultations, and remote monitoring

Patients remain fully supported whether they are starting a new therapy or managing a long-term treatment plan.

Your Patients’ Journey with HealthNet

We aim to provide a smooth, predictable experience from referral through to ongoing support.

1. Referral & Onboarding

  • Prescription and clinical details are received from the referring clinician

  • Clinical and pharmacy checks are completed

  • Patient is contacted via email or phone with next steps

2. Delivery Scheduling

Patients can schedule deliveries via:

  • One-time booking link

  • Patient Portal

  • myHealthNet app

  • Patient Support Team

Each patient receives a unique CT number used for future deliveries.

3. Secure Delivery

  • Patients receive notifications including a two-hour delivery window

  • Medicines are delivered using temperature-controlled, tracked logistics

  • Deliveries are signed for to ensure safe handover

4. Nursing Support (If Required)

  • Home visits or virtual consultations for training, administration, and assessments

  • Full updates are returned to the referring clinician after each interaction

5. Ongoing Support

  • Digital tools for reminders, scheduling, and treatment monitoring

  • Predictive tools such as AdherePredict help identify potential adherence concerns early

Transitions: Support Through Change

HealthNet provides additional support for patients transitioning between therapies or care pathways, ensuring they feel informed, reassured, and confident.

Learn more about Transitions here.