HealthNet Dispense & Delivery Services

Supporting Clinicians, Pharmacists & NHS Pathways

HealthNet provides a fully governed dispense and delivery service designed to support NHS teams managing patients on chronic, complex, and high-tech therapies.

Our service enables patients to receive their medicines safely at home, reducing clinical workload, improving adherence, and strengthening continuity of care.

We work in partnership with clinicians, hospital pharmacies, and Integrated Care Boards (ICBs) to ensure patients receive a seamless experience from prescription to delivery.

Our services are designed to complement NHS pathways, improve adherence, and optimise resource use.

How We Support You and Your Patients

Integrated with NHS Clinical Pathways

Our service is designed to complement existing prescribing, monitoring, and escalation pathways by:

Ensuring timely and compliant home delivery of specialist medicines
Reducing unnecessary hospital visits and freeing capacity
Supporting patients to manage treatment safely and confidently at home
Providing complete visibility and auditability for every step of the process

This allows clinical teams to focus on direct patient care while we manage the operational and logistical elements.

Specialist Medicines Supply & Secure Logistics

HealthNet delivers a wide range of high-cost and high-tech therapies with full compliance and governance, including:

Temperature-controlled delivery direct to the patient’s home
Full digital tracking and audit trails for every consignment
Robust quality and governance frameworks aligned with NHS contracts and SLAs

We ensure complete chain-of-custody from dispense to delivery, with clear PODs available for your records.

What Each Patient Receives

Every dispensed delivery includes:

The prescribed medicine
A patient information leaflet
Any approved addition ancillaries required for safe administration. For example, sharps bins, alcohol wipes, swabs.

We ensure patients receive everything they need to start, or continue, treatment without delay.

Our Delivery Network & Standards

Confidentiality & Secure Handling

Outer packaging is discreet with no indication of contents
Drivers carry photo ID and wear uniform
Drivers do not know what the medicine is- only that it is a healthcare item
All parcels are handled under strict privacy and governance protocols
A photo is taken at each delivery to ensure proof of delivery

Delivery Methods

Clinical Integration & Patient Support

Where required, our service can integrate with our Homecare Nursing Team to support:

In-hospital initiations for complex therapies
Patient education and administration support
Adherence monitoring
Escalation pathways back into clinical teams

Our nurses act as an extension of your service, helping patients remain confident and adherent between clinical appointments. To learn more about our clinical capabilities, visit Nursing.

Supporting Your KPIs & Reducing Clinical Burden

Our service helps hospital teams achieve key performance and operational targets by contributing to:

Reduced clinic backlogs
Improved appointment availability
Shorter waiting times
Reduced lengths of stay (where home initiation or ongoing supply prevents readmission)
Improved adherence and fewer therapy interruptions

This shift of suitable activity into the home environment enables clinicians to focus on higher-acuity needs, diagnostics, and complex patient care.

Read the NCHA ‘Best Kept Secret’ report.

In Summary

HealthNet works in partnership with NHS clinicians, pharmacists, and multidisciplinary teams to deliver safe, compliant home delivery of specialist medicines while improving system efficiency and supporting better patient outcomes.

Through comprehensive governance, full auditability, and robust clinical integration, we help reduce the operational burden on already stretched clinical teams.

Our aim is to provide a reliable, patient-centred, and fully aligned dispense and delivery pathway that supports you in delivering high-quality care.

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