How We Support the NHS

At HealthNet, our work is built on strong partnership with the NHS.

We collaborate closely with Trusts, specialist teams, and Integrated Care Systems to deliver safe, efficient, and patient‑centred clinical homecare.  

By supporting clinical pathways, increasing capacity, and reducing pressure on stretched teams, we help NHS clinicians focus their time where it’s needed most: caring for patients. 

Working in Partnership with NHS Teams

We collaborate closely with NHS clinicians, pharmacists, service managers, and pharmaceutical manufacturers to deliver homecare that complements existing hospital services. Our role is to extend NHS teams into the community, ensuring patients receive high-quality care at home while maintaining seamless communication with the clinical teams responsible for their treatment.

Our support includes:

  • Specialist medicine dispensing and delivery

  • Nurse-led training and administration for complex therapies

  • Secure temperature-controlled logistics

  • Digital tools that give NHS teams fast access to updates, documentation, and patient information

We work across more than 48 therapy areas and support over 200 medicines, giving NHS teams confidence that patients will receive safe, consistent and high-quality homecare. 

Digital Tools Designed for NHS Clinicians

Our digital platforms are developed to make life easier for busy NHS teams. They provide fast, secure access to the information needed to keep treatment on track - without unnecessary calls, emails, or delays.

Our clinician-focused tools include:

  • Clinician Gateway – real-time visibility of patient updates and deliveries, prescriptions and supporting documents, and service data

  • E-Sign – secure digital prescription approval to reduce paperwork and speed up onboarding

  • AdherePredict – analytics and insights that help clinicians monitor adherence trends and risks

  • HealthCare Anywhere app – an NHS-approved white-label app that can be adapted to your patient’s specific treatment needs

These tools reduce admin for NHS teams, speed up communication, and support safe, efficient patient journeys.

How Our Work Supports NHS Priorities

Reducing Pressure on Hospital Services

Clinical homecare helps hospitals create capacity by shifting appropriate elements of care safely into the community. Independent evidence shows that homecare services can save approximately 2.4 bed days per patient, equating to over 1.5 million NHS bed days saved annually, worth around £1.67 billion.

  • Reducing Pressure on Hospital ServicesClinical homecare helps hospitals create capacity by shifting appropriate elements of care safely into the community. Independent evidence shows that homecare services can save approximately 2.4 bed days per patient, equating to over 1.5 million NHS bed days saved annually, worth around £1.67 billion.
  • Reducing A&E Attendances & Re-admissionsPatients receiving supported homecare experience around 50% fewer A&E attendances, easing pressure on urgent and emergency care.
  • Supporting the NHS Long-Term PlanBy enabling treatment closer to home and reducing dependence on hospital visits, our services directly align with the NHS Long Term Plan and support neighbourhood and community‑based care.
  • Supporting Integrated Care SystemsWe link secondary, primary and home settings, ensuring consistent communication, clear documentation, and an improved experience for patients across ICS pathways.
  • Delivering Value for NHS BudgetsAround 80% of homecare services are pharma-funded, meaning many homecare pathways create savings without increasing NHS expenditure.
  • Improving Equity of Access92% of NHS professionals report increased capacity and improved service reach when homecare is part of the pathway.

Benefits for Patients - and the NHS Teams Supporting Them

A strong NHS–homecare partnership delivers clear benefits for patients:

  • A more comfortable, convenient experience

  • Reduced travel burden (especially for rural, mobility‑limited or shielding patients)

  • Better adherence and improved clinical outcomes

  • Higher satisfaction and reduced anxiety

  • Fewer hospital visits, admissions and delays

These outcomes support NHS goals around quality, safety, patient flow and health equity.

Working with National Bodies

Both the NCHA and ABPI highlight homecare as a vital, underused part of NHS care models. They call for stronger NHS-homecare collaboration, digitisation and more consistent commissioning frameworks - recommendations we strongly support.

Visit the ABPI Website
Three people engaged in a cheerful conversation in a modern office setting, with large windows in the background.
Three people engaged in a cheerful conversation in a modern office setting, with large windows in the background.