Clinical Governance & Compliance

At HealthNet, we recognise the essential role that pharmaceutical companies play in ensuring patient safety and maintaining the integrity of every therapy delivered through homecare.

As your partner, we take seriously our responsibility to support your regulatory obligations, particularly around Pharmacovigilance (PV) and product safety.

Our systems, governance processes, and clinical teams are structured to ensure you receive accurate, timely, and compliant safety information for every medicine you manufacture and every patient we support.

Pharmacovigilance & Product Safety Reporting

Supporting our pharmaceutical partners with compliant, timely safety reporting

Our Pharmacovigilance (PV) framework is built to fully support the safety obligations of Marketing Authorisation Holders. We recognise the critical importance of timely and accurate reporting for the medicines you manufacture, and we operate a rigorous system to ensure all Adverse Events (AEs) and Product Quality Complaints (PQCs) are captured, assessed, and transmitted in line with your regulatory requirements.

Our Reporting Process

We work in full alignment with MHRA guidelines and MAH expectations to ensure complete oversight of medicine safety across all therapies we support.

  • All AEs and PQCs are submitted to the relevant pharmaceutical company within 1 business day using your approved reporting templates and channels.

  • Every event is documented in accordance with MHRA Good Pharmacovigilance Practice (GVP) to maintain full compliance with UK regulatory standards.

  • Any patient safety incident involving potential or actual harm is immediately escalated to the prescriber, ensuring clinical oversight and continuity of care.

  • For therapies involving nursing support, our clinical teams record and share AE information via Clinical Evaluation Forms (CEFs) after every visit, ensuring complete transparency.

  • Where required, the Responsible Pharmacist provides clinical input to ensure accurate assessment and classification of reported events.

  • Monthly KPI and safety data reporting is provided to pharmaceutical partners, offering clear visibility of trends, compliance performance, and service assurance.

What This Means for Pharmaceutical Partners

Our PV processes give you confidence that:

  • Safety data from homecare patients is captured consistently, accurately, and promptly

  • Reporting is aligned with your internal PV requirements and global regulatory timelines

  • You maintain full oversight of product safety, quality, and patient experience in the homecare setting

  • You have a reliable partner who understands MAH governance expectations and exercises robust, auditable safety practices

Our Commitment to Safe, High-Quality, Care for Our Partners

At HealthNet, strong clinical governance is the foundation of everything we do.

We work to the highest regulatory standards across all four UK nations, giving clinicians confidence that every element of our service - from dispensing to nursing to logistics - meets nationally recognised requirements.

Three people engaged in a cheerful conversation in a modern office setting, with large windows in the background.

How We Are Regulated

We operate under a robust, multilayered regulatory structure aligned with NHS expectations for safe, high-quality care.

  • Care Quality Commission (CQC) – England
    We are registered with the CQC and rated ‘Good’ across all areas, demonstrating strong governance, safe care processes, and effective service delivery.

  • Care Inspectorate – Scotland
    HealthNet Homecare is registered with the Care Inspectorate, ensuring our services in Scotland meet rigorous national standards for safety and quality.

  • Regulation and Quality Improvement Authority (RQIA) – Northern Ireland
    Our Northern Ireland services are registered with the RQIA, reinforcing our commitment to excellence across all regions.

  • General Pharmaceutical Council (GPhC)
    Our pharmacies are fully registered and regularly inspected, ensuring safe and effective pharmaceutical care for NHS patients.
    Featherstone: 1113506 | Swadlincote: 9011236

  • Medicines & Healthcare products Regulatory Agency (MHRA)
    We hold the required MHRA licenses and operate under strict standards for medicines handling, storage and distribution.

  • NCHA & NPA Membership
    As members of the National Clinical Homecare Association (NCHA) and the National Pharmacy Association (NPA), we remain aligned with industry-wide best practice and national expectations for patient-led homecare services.

  • NHS England
    We hold an NHS Community Pharmacy Contract, supporting primary care services and maintaining integrated links with NHS teams.

Digital Compliance & Information Security

We understand how essential data integrity, security, and regulatory compliance are for our pharmaceutical partners. Protecting safety data, patient information, and product related reporting is central to how we operate, and our digital systems are designed to support the high standards expected across the pharmaceutical industry.

HealthNet is:

  • DCB1596 accredited – ensuring our digital systems meet recognised clinical safety standards and support reliable, compliant data capture and reporting for your therapies.

  • Cyber Essentials Plus certified – providing advanced cyber protection and assurance that your safety data and sensitive information are managed within a secure, audited environment.

  • Equipped with secure, encrypted communication channels, including NHS accredited email endpoints, enabling safe, compliant information exchange between HealthNet, prescribers, and your PV teams.

These measures ensure that all patient and product safety data is transmitted securely, handled responsibly, and protected to the highest standards - giving you complete confidence in the integrity of the data we manage on your behalf.

Our Commitment

By embedding robust PV practices into every stage of the patient journey, we ensure that you have complete confidence in the safety data captured through our homecare services.

Whether it’s rapid AE reporting, clear visibility of monthly trends, or adherence to MHRA and GVP standards, we are committed to supporting your product stewardship and regulatory responsibilities.

Together, we can deliver safe, high quality care for patients while strengthening the governance and assurance frameworks that underpin your medicines.