Pharmacovigilance & Compliance

Our Approach to Pharmacovigilance

HealthNet plays an active role in pharmacovigilance as part of the wider medicines safety system. We support the identification, documentation, and reporting of safety information associated with medicines used within our services.

This includes:

• Capturing adverse events (AEs) and adverse drug reactions (ADRs) reported by patients, carers, or healthcare professionals

• Recognising and escalating product complaints and safety concerns

• Ensuring information is handled in line with agreed reporting timelines and contractual requirements

Pharmacovigilance activities are delivered in line with applicable UK regulatory requirements and client‑specific agreements.

Reporting and Escalation Processes

Clear and auditable reporting pathways are in place to support timely escalation of safety information:

• All relevant staff are trained to recognise potential safety events

• Reportable information is documented accurately and escalated without delay

• Reports are shared with the appropriate pharmaceutical company, NHS organisation, or regulatory body in line with agreed protocols

These processes support early risk identification and ongoing patient safety monitoring.

Compliance and Regulatory Governance

HealthNet operates within a comprehensive compliance framework designed to support medicines safety and service assurance. This includes adherence to:

• UK medicines regulations and applicable national guidance

• NHS England expectations for medicines homecare services

• ABPI‑compliant service delivery models

• Data protection and information governance requirements

Our policies, procedures, and systems are regularly reviewed to ensure alignment with regulatory and contractual obligations.

Training and Awareness

Maintaining a strong compliance culture depends on staff knowledge and accountability. We ensure that:

• Employees receive mandatory training in pharmacovigilance, complaints handling, and governance

• Role‑specific training is provided for clinical, operational, and patient‑facing teams

• Refresher training and updates are delivered to reflect regulatory or procedural changes

This ensures staff understand their responsibilities and act consistently across services.

Partnership with Clients and the NHS

Pharmacovigilance and compliance are delivered collaboratively. HealthNet works closely with:

• Pharmaceutical partners to meet contractual PV obligations

• NHS Trusts and Integrated Care Boards (ICBs) to support shared‑care pathways

• Clinical teams to ensure safety information is communicated clearly and appropriately

This partnership model supports confidence in service delivery and regulatory assurance.

Continuous Improvement and Audit

We use governance processes to continuously strengthen our pharmacovigilance and compliance arrangements, including:

• Internal audits and quality reviews

• Monitoring of incidents, near misses, and trends

• Implementation of corrective and preventive actions (CAPAs)

Learning from experience is used to enhance service reliability and patient safety over time.