HealthNet is one of the UK’s fastest growing clinical homecare providers, trusted by pharmaceutical companies to deliver safe, compliant, and patient centred services at scale.
We combine robust governance, digital excellence, and a highly skilled clinical workforce to ensure your medicines reach patients reliably, safely, and on time.
By partnering with us, you gain a homecare partner who is proactive, transparent, and fully aligned to industry and NHS expectations.
National Clinical Homecare Association (NCHA) Membership
HealthNet Homecare is a proud member of the National Clinical Homecare Association (NCHA) - the recognised industry body for homecare providers in the UK.
This means:
We follow the national Homecare Standards agreed with the NHS
We operate within recognised governance frameworks
We take part in sector benchmarking and continuous improvement initiatives
We support the collective goal of delivering high quality, patient focused homecare across the UK
For pharmaceutical partners, NCHA membership is a clear indicator of service quality, compliance, and accountability
Robust Governance Structure
Our governance framework ensures your therapy is delivered safely, compliantly, and in line with regulatory expectations.
Key elements include:
Regulation by CQC, RQIA, Care Inspectorate Scotland, GPhC, and MHRA
Transparent escalation pathways
Defined SOPs covering all parts of the homecare service
Clinical oversight from experienced governance and quality teams
Fully trained, NMC registered nurses aligned to NHS Band 6+ standards
Pharmacovigilance and product quality reporting processes
Full GDPR and data protection compliance
Our governance approach is designed to give pharmaceutical companies confidence that every patient interaction meets the highest standards of safety and quality.
Younger person's hands gently holding an older person's hands
Transparent KPI Reporting
We provide regular KPI reporting to pharmaceutical partners and NHS stakeholders, based on nationally aligned metrics.
Typical KPIs include:
Delivery performance and timeliness
Prescription turnaround times
Clinical activity and outcomes
Patient safety incidents
Call handling and response times
Temperature-controlled compliance
Nursing activity and attendance
These reports provide full visibility of performance, highlighting strengths, identifying trends, and supporting continuous improvement across shared pathways.
Scale & National Reach
HealthNet supports more than 240,000 patients across multiple therapy areas, from high volume biologics to complex, rare and orphan conditions.
Our infrastructure includes:
National coverage across England, Scotland, Wales, and Northern Ireland
Temperature controlled logistics and a trusted courier network
A large team of specialist nurses and clinical staff
Scalable digital engagement tools
Dedicated operational and account management support for pharma partners
This scale enables us to deliver reliable, flexible homecare solutions for both established and emerging therapies.
Proven Experience: Case Studies & Success Stories
We work with many pharmaceutical organisations across a wide range of therapy areas — including rheumatology, gastroenterology, neurology, oncology, fertility, immunology, rare diseases, and more.
Our case studies demonstrate:
Successful therapy launches
High patient satisfaction and adherence
Rapid delivery turnaround times
Environmental efficiencies (e.g., CO₂ reductions through digital processes)
Improved clinical outcomes thanks to patient support programmes
Strong collaboration with NHS Trusts and hospitals
Case studies can be shared with partners on request.
Our Digital Innovation Roadmap
HealthNet is continuously investing in digital transformation to support efficiency, quality, and patient experience.
Our roadmap includes:
Advanced ESign Prescription Hub NCHA approved, secure, and designed to reduce prescription turnaround times by up to 80%.
myHealthNet Patient App & Portal Allowing patients to manage deliveries, ancillaries, and communications with ease.
Clinician Gateway A secure platform for clinicians to access patient updates, improve visibility, and streamline referrals.
Data & Insight Development Enhanced reporting capabilities designed to support adherence programmes, real world evidence opportunities, and service optimisation.
Automation & AI enhanced Workflows Improving accuracy, reducing manual processes, and supporting scale as demand grows.
