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Nurse Advisor

Department: Clinical            Business Unit: Nursing            Reports to: Nurse Manager            Line Management Responsibility: No
Accountability Level: 4            Location: Office Based

Job Purpose:

To be part of an innovative and inspirational team with a passion and determination to enhance patient care. Committed to delivering safe and high-quality nursing services to patients at all times, ensuring compliance with all relevant regulations and professional standards. To assist in providing Patient Support Programmes and, where required, assist with the development and implementation of Clinical Services within the organization. To ensure a high-quality service is always delivered, with successful achievement of KPIs and business requirements for Patient Support Programmes.

Main Responsibilities:

  • To assist in providing excellent standards of patient care on behalf of the client and associated healthcare professionals in the UK
  • To be responsible, without supervision, for the teaching of patients/carers to self-administer therapy in accordance with service specific protocols
  • Participating in telephone calls and virtual calls as part of Patient Support Programmes
  • Participating in Clinical Governance activities, including clinical supervision
  • To assist in providing a solution that will support and assist the patient and the healthcare professional in delivering a seamless service between hospital and the home which drives treatment adherence and compliance, and enhances Quality of Life for the patient
  • Accurate recording of all patient care related activities in accordance with HealthNet SOPs, work instructions, professional and regulatory guidelines
  • Participating in setting and maintaining standards of professional competence and current nursing practices, working within The NMC code at all times
  • Maintaining own professional profile in relation to Continuing Professional Development, including the sharing of knowledge with the team to improve or enhance patient care, and ensuring best practice
  • Assist the Commercial Team and other team members in support of the patient care programmes, and customer interactions as required
  • Ensure that a high standard of service is established, and delivered at all times, for all customers and service users
  • Ensuring that all relevant information regarding patients is recorded, reported and, where necessary, acted upon to communicate any changes to the Consultant/GP and other team members as appropriate
  • Where provided or required for fulfilling the role, maintaining medical and ancillary supplies and ensuring medical equipment is maintained in good working order
  • Assist in the implementation of new business opportunities safely and effectively
  • To assist in promoting an organization environment that encourages positive staff morale and performance
  • To monitor and assist with the induction of newly appointed staff where requested
  • Where required, assist with the development of customer relationships with clients

Experience:

  • Ideally, a minimum of 5 years post-registration experience within a clinical setting
  • A proven track record of delivering high quality services within a Healthcare environment

Qualifications

  • RGN Part 1 of the NMC Register
  • ENB 998 and/or teaching experience/qualification

Personal Skills & Qualities:

  • Self-motivated and able to work to set objectives
  • Ability to handle situations calmly and professionally
  • Ability to interact effectively and professionally with all customers
  • Interact effectively and professionally with all customers
  • Meticulous attention to detail, including accuracy of documentation completion
  • Ability to handle patient and customer interactions professionally, with confidence, and within boundaries of Patient Support Programme
  • Excellent interpersonal skills
  • Excellent communication skills – both written and verbal
  • Excellent time management skills, with the ability to manage own workload
  • Strong team player, with the ability to work on own
  • Flexible and adaptable to the changing needs of the service
  • Ability to ensure customer satisfaction is always maintained, wherever possible

Key Competencies:

  • Maintain excellent clinical and professional standards of work
  • Computer literate
  • Planning and organizing
  • Teamwork
  • Communication
  • Delivering results
  • Problem solving
  • Relationship management
  • Decision Making
  • Motivation and commitment

 

Confidentiality and GDPR:

  • Observe and adhere to at all time the Confidentiality and GDPR statements listed in the contract of employment.
  • Always adhere to and enforce the most up to date version of the Confidentiality and GDPR policies and ensure any breaches of either policy are reported immediately to the Data Protection Officer (DPO)

Pharmacovigilance:

  • To be trained in pharmacovigilance ad report all patient safety events and product quality events you may become aware of, from any source, within required timeframes

Good Distribution Practice:

  • To be trained in Good Distribution Practice and follow GDP standards at all times during the course of your work as defined in the Guidelines on Good Distribution Practice of Medicinal Products for Human Use (2013/C 343/01)

Health & Safety:

  • Adhere to and enforce the most up to date version of the Health, Safety and Environmental policy at all times and ensure all Hazards, near miss, accidents, unsafe working practices and breaches of the policy are reported to the HSE responsible person within the Organisation

Detailed responsibilities vary depending on activities within the function.  Specific objectives and tasks will be delegated and controlled by your manager.  Job holders may be required to perform duties outside the scope of this job description as requested by the Company

This Job Specification reflects the current position at the date of signature and may change in line with business requirements. In signing this document, you agree that changes may be made to your duties and responsibilities in line with Organisational needs. Any such changes will be discussed with you by your line manager and communicated to you in full prior to the changes being implemented

To apply for this role, please send your covering letter and CV to the following email address: recruitment@healthnethomecare.co.uk

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