Nurse Advisor
Department: Clinical Business Unit: Nursing Reports to: Clinical Services Director Line Management Responsibility: No
Accountability Level: 4 Location: Featherstone
Role Objective:
To assist in providing Patient Support Programmes and, where required, assist with the development and implementation of Clinical Services within the organization. To ensure a high quality service is delivered at all times, with successful achievement of KPIs and business requirements for Patient Support Programmes.
Responsibilities Include:
- To assist in providing Patient Support Programmes on behalf of the client and associated healthcare professionals in the UK
- To assist in providing a solution that will support and assist the patient and the healthcare professional in delivering a seamless service
- Accurate recording of all Patient Support Programme related activities in accordance with HealthNet SOPs, work instructions and regulatory guidelines
- Assist the Project Manager(s) and other team members in support of the Patient Support Programmes, as required
- Ensure that a high standard of service is established, and delivered at all times, for the customer
- Assist in the implementation of new business opportunities safely and effectively
- To assist in ensuring a safe workplace for staff (and visitors)
- To assist in promoting an organization environment that encourages positive staff morale and performance
- To support the commercial team in customer interactions, as required
- Where required, assist with the development of customer relationships with clients