Nurse Advisor

Department: Clinical Business Unit: Nursing Reports to: Clinical Services Director Line Management Responsibility: No
Accountability Level: 4 Location: Featherstone

Role Objective:

To assist in providing Patient Support Programmes and, where required, assist with the development and implementation of Clinical Services within the organization. To ensure a high quality service is delivered at all times, with successful achievement of KPIs and business requirements for Patient Support Programmes.

Responsibilities Include:

To assist in providing Patient Support Programmes on behalf of the client and associated healthcare professionals in the UK
To assist in providing a solution that will support and assist the patient and the healthcare professional in delivering a seamless service
Accurate recording of all Patient Support Programme related activities in accordance with HealthNet SOPs, work instructions and regulatory guidelines
Assist the Project Manager(s) and other team members in support of the Patient Support Programmes, as required
Ensure that a high standard of service is established, and delivered at all times, for the customer
Assist in the implementation of new business opportunities safely and effectively
To assist in ensuring a safe workplace for staff (and visitors)
To assist in promoting an organization environment that encourages positive staff morale and performance
To support the commercial team in customer interactions, as required
Where required, assist with the development of customer relationships with clients

Experience and Qualifications:

The post-holder will have the following:

Registered Nurse, with current and up-to-date NMC Registration
Work within the NMC Code at all times
At least 5 years post-registration experience within a clinical setting
Maintain excellent clinical and professional standards of work
A proven track record of delivering high quality services within a Healthcare environment
Computer literate
Ability to ensure customer satisfaction is maintained at all times, where possible

Personal Skills & Qualities:

Be self motivated and able to work to set objectives
Ability to handle situations calmly and professionally
Ability to interact effectively and professionally with all customers
Meticulous attention to detail
Ability to handle patient and customer interactions professionally, and with confidence
Excellent interpersonal skills
Excellent communication skills – both written and verbal
Excellent time management skills, with the ability to manage own workload
Strong team player, with the ability to work on own
Flexible and adaptable to the changing needs of the service

Key Competencies:

Planning and organizing
Teamwork
Problem solving
Relationship management
Decision making

This is a description of the job as it is presently constituted. It is our practice to review all job descriptions regularly and update them where necessary to ensure that they are a true reflection of the job which is being done, or to incorporate changes where they are found to be inaccurate. This procedure is conducted jointly by the Manager and the job holder.

You will therefore be expected to participate fully in such discussions with a view to reaching agreement on any changes felt to be necessary. If agreement is not possible, Management reserves the right to insist on changes to your job description in line with your grade/level in the organization, after consultation with you.

To apply for this role, please send your covering letter and CV to the following email address: recruitment@healthnethomecare.co.uk

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